Privacy Policy

Introduction

Reach Digital ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information when you use our website and services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Company name and website
• Project details and requirements
• Messages and communications with our team
• Payment information (processed securely through third-party providers)

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Referring website and pages viewed
• Session data and authentication tokens

Files and Attachments

When you use our services, you may upload files as part of your orders. We collect:

• Uploaded documents, images, and other files
• File metadata (name, size, type, hash)
• Association with your specific orders

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and deliver the services you request
• Communicate with you about your orders and projects
• Authenticate and manage your account access
• Process payments and send invoices
• Provide customer support and respond to inquiries
• Improve our website, services, and user experience
• Maintain security and prevent fraud or abuse
• Comply with legal obligations and protect our rights

Data Storage and Security

Storage Location

Your personal data is stored on secure servers located in professional data centers. We take reasonable measures to protect your information from unauthorized access, alteration, or destruction.

Security Measures

We implement the following security measures:

• Secure data transmission using SSL/TLS encryption
• Passwordless authentication via magic links (no password storage)
• Session fingerprinting to prevent hijacking
• File integrity verification using SHA-256 hashing
• Restricted access to personal data
• Comprehensive activity logging and auditing

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you request account deletion, we will remove your personal data subject to legal obligations and legitimate business interests.

Data Sharing

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Payment processors (for secure payment handling)
• Email service providers (for sending communications)
• Customer support platforms (Chatwoot for messaging)
• Invoicing services (Invoice Ninja for billing)

Internal Team

Our team members who need access to your information to perform their job duties may access your data. All team members are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain uses of your data
• Restriction: Request restriction of data processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at hello@reachdigital.com.do

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website:

• Essential cookies: Required for basic site functionality
• Language preferences: Stores your selected language (en/es)
• Session cookies: Maintain your logged-in state
• Shopping cart: Stores items in your cart

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your personal data remains protected in accordance with this privacy policy.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: hello@reachdigital.com.do
• Website: https://reachdigital.com.do